of patient satisfaction provide a valid means for determining
the value of health care, so chiropractors strive to keep
their patients as healthy and happy as possible. A recent
survey of chiropractic patients adds to a trend of high approval
ratings for chiropractic care.
To evaluate consumer satisfaction with chiropractic care,
150 patients were asked to complete a questionnaire at one
visit. The randomly selected patients were asked to rate nine
various aspects of quality of care in one of five levels:
excellent, very good, good, fair, or poor. The results of
the study, published recently in the Journal of Manipulative
and Physiological Therapeutics, indicate a high level
of satisfaction with chiropractic care. The percentage of
patients who answered "excellent" for the listed category
are listed below:
- Personal manner of chiropractor: 92%
- Length of time to set up appointment: 85%
- Technical skills of chiropractor: 83%
- Length of wait at office: 76%
- Time spent with provider: 74%
- Physician explanation of procedures: 73%
The authors of this study note that every one of the respondents
rated overall satisfaction either "very good" or "excellent,"
and an amazing 96% claimed they would recommend their doctor
of chiropractic to their family and friends. The only questions
that received any "fair" ratings at all were those regarding
office convenience and a physician's explanation of treatment,
while none received "poor" ratings.
Gemmell HA, Hayes BM. Patient satisfaction with chiropractic
physicians in an independent physicians' association. Journal
of Manipulative and Physiological Therapeutics 2001:24(9),
If you are interested in learning more about chiropractic,
go to http://www.chiroweb.com/find/whatis.html.